Privacy Policy

Effective Date: May 2023

Welcome to the official website of ServLifts (URL: servlifts.com, hereinafter referred to as “this Website”). This Website is operated by ServLifts (Production Base: No.3185 Xizha Rd, Dachuangang, Zhenze, Wujiang, Suzhou, China) (hereinafter referred to as “we”). We deeply understand the importance of user privacy and are committed to protecting the personal information you provide when using this Website. We strictly comply with the European Union’s General Data Protection Regulation (GDPR), international data protection guidelines and relevant laws and regulations to provide you with a safe and reliable website experience.

This Privacy Policy is intended to inform you how we collect, use, store and disclose your personal information, as well as the rights and protection measures you enjoy in relation to your personal information. Please carefully read and understand the entire content of this Policy before using this Website; if you continue to use this Website, it means you agree to our processing of your personal information in accordance with this Policy.

I. Personal Information We Collect

To provide you with high-quality product consultation, sales services and website experience, we will collect necessary personal information when you actively provide it or use the functions of this Website, mainly including the following categories:

1. Personal Information You Voluntarily Provide

When you perform operations such as consultation, inquiry, order placement, account registration, and information subscription on this Website, you may need to provide us with the following information:

  • Basic identity information: such as name, email address, contact phone number, company name, position, etc.;
  • Transaction-related information: such as shipping address, payment method, order details (including the model, quantity, etc. of the dumbwaiters, small service elevators and related accessories you consult or purchase);
  • Other information you voluntarily provide: such as your description of product needs, feedback, cooperation intentions, etc.

2. Information We Automatically Collect

When you visit this Website, we may automatically collect information related to your use of the website through technical means such as Cookies and log files, mainly to optimize website performance and improve user experience, including:

  • Device information: such as your device model, operating system, browser type, device IP address, unique device identifier, etc.;
  • Access information: such as the time you visit this Website, the pages you browse, the duration of stay, click operations, access source, etc.;
  • Cookie information: For details, please refer to our “Cookies Policy”. You can manage or refuse the use of Cookies through browser settings (some website functions may be affected as a result).

3. Information from Third-Party Sources

On the premise of complying with relevant laws and regulations and obtaining your authorization, we may obtain relevant information about you from legitimate third-party channels. For example: obtaining your payment-related information from payment service providers (only for transaction verification and completion), and obtaining your shipping-related information from logistics service providers (only for order delivery) to ensure that we provide you with coherent services. We will conduct strict verification on the information provided by third parties to ensure the legality and accuracy of the information.

II. Purposes of Using Personal Information

We collect your personal information only for the following legitimate purposes, and all use behaviors comply with the EU GDPR and international data protection standards:

  • Providing products and services: responding to your consultation and inquiry needs, providing you with product information, quotations, order processing, logistics and distribution services for dumbwaiters, small service elevators and related accessories;
  • Optimizing website experience: analyzing website usage based on your access behavior, optimizing website layout and function design, and improving website loading speed and usability;
  • Information push: with your consent, pushing you relevant information such as product updates, preferential activities, and industry news (you can unsubscribe at any time);
  • Compliance and security guarantee: complying with the requirements of relevant laws and regulations, responding to potential security risks and disputes, and safeguarding the normal operation of this Website and your legitimate rights and interests;
  • Other purposes with your consent: such as for market research, product improvement, or providing you with personalized service recommendations.

III. Storage and Protection of Personal Information

1. Storage Method and Period

We will store your personal information on secure servers. The storage location complies with the EU GDPR and relevant international data protection requirements, and we adopt technical measures such as encryption and access control to prevent information leakage, tampering and loss.

We will only store your personal information for the shortest period necessary to achieve the purposes stated in this Privacy Policy: for transaction-related information, we will retain it for the necessary period in accordance with the requirements of relevant laws and regulations after the transaction is completed (for handling disputes, audits, etc.); for consultation, subscription and other information, we will promptly delete or anonymize it after you cancel the consultation, unsubscribe or when we no longer need it to provide services.

2. Protection Measures

We have established a sound personal information protection system and adopted a variety of security technologies and management measures to ensure the security of your personal information:

  • Technical guarantee: adopting data encryption, firewall, intrusion detection and other technologies to prevent personal information from being illegally accessed, tampered with or leaked;
  • Management guarantee: establishing strict access control over information, only authorized personnel can access your personal information, and access behaviors will be recorded and monitored; regularly conducting privacy protection training for employees to improve their awareness of privacy protection;
  • Emergency response: formulating an emergency plan for personal information leakage. In case of information leakage, we will promptly take remedial measures and notify you and the regulatory authorities in accordance with the requirements of relevant laws and regulations.

Please note that there are certain security risks in Internet transmission. We cannot fully guarantee the absolute security of information during transmission. It is recommended that you properly keep your account information, password, etc., to avoid information leakage caused by improper operation.

IV. Disclosure and Sharing of Personal Information

We strictly protect your personal information and will not arbitrarily disclose or share your personal information to any third party unless it meets the following circumstances:

  • With your explicit consent: disclosing or sharing relevant personal information to the third party designated by you with your active authorization;
  • Service cooperation needs: sharing necessary personal information with legitimate cooperative third parties (such as logistics service providers, payment institutions) to complete order processing, logistics and distribution, payment and settlement and other services (only providing the minimum information required to complete the service, and requiring third parties to strictly comply with privacy protection regulations);
  • Requirements of laws and regulations: disclosing your personal information in accordance with the requirements of relevant laws and regulations, judicial organs or regulatory authorities;
  • Protecting legitimate rights and interests: reasonably disclosing personal information in emergency situations, such as preventing fraud and responding to security risks, to protect the legitimate rights and interests of us, you or other third parties;
  • Anonymized information: We may use anonymized and de-identified information (which cannot identify specific individuals) for market analysis, industry research, etc. Such information can be freely shared and used.

V. Your Rights to Personal Information

In accordance with the EU GDPR and relevant international data protection guidelines, you have the following rights to your personal information, and we will fully cooperate with you to exercise these rights:

  • Right of access: You have the right to inquire about and obtain your personal information collected and stored by us and the relevant processing status;
  • Right of correction: If you find that your personal information is incorrect or incomplete, you have the right to request us to correct or supplement it;
  • Right to erasure: Under the circumstances that meet the requirements of relevant laws and regulations and relevant conditions, you have the right to request us to delete your personal information (such as when you no longer use the services of this Website, the information is no longer necessary for use, etc.);
  • Right to withdraw consent: You have the right to withdraw your authorization for the use, push and other related matters of personal information (such as unsubscribing, refusing the use of Cookies, etc.). After withdrawing consent, we will no longer process your personal information based on this authorization, but it will not affect the processing completed based on your consent before;
  • Right to data portability: You have the right to request us to provide your personal information in a compatible format to you or a third party designated by you (when meeting relevant conditions);
  • Right to object: You have the right to object to our use of your personal information for non-essential purposes such as market research and personalized recommendations.

If you need to exercise the above rights, please contact us through the contact information at the end of this Policy. After receiving your request, we will promptly verify your identity in accordance with the requirements of relevant laws and regulations and respond to and handle it within the specified time limit.

VI. Third-Party Links and Services

This Website may contain third-party websites, services or links (such as payment platforms, logistics inquiry links, etc.). Please note that such third parties have their own privacy policies and terms of service, and we are not responsible for the privacy protection behaviors of third parties. It is recommended that you carefully read their privacy policies and relevant terms before visiting third-party websites or using third-party services.

VII. Protection of Minors’ Privacy

This Website is mainly for enterprises and adult users and does not provide services for minors. We will not intentionally collect personal information of minors. If you are a minor, please do not use this Website or provide any personal information to us; if we inadvertently collect personal information of minors, we will delete it promptly after discovery and notify the relevant guardians.

VIII. Updates and Changes to the Privacy Policy

With the update of laws and regulations and the development of website business, we may revise this Privacy Policy. The revised Privacy Policy will be posted in a prominent position on this Website and the effective date will be updated. Please check this Policy regularly to understand the latest privacy protection measures. If you continue to use this Website, it means you accept the revised Privacy Policy; if you do not accept it, we recommend you stop using this Website.

IX. Contact Information

If you have any questions, suggestions about this Privacy Policy, or need to exercise your rights related to personal information, or complain and report personal information leakage and other issues, please contact us through the following methods:

  • Official Website: servlifts.com
  • Contact Email: Leown77@servlifts.com
  • Contact Address: No.3185 Xizha Road, Dachuangang District, Wujiang, Zhenze, Suzhou, China
  • Contact Phone: +86 180 6199 0305

We will respond to and handle it promptly after receiving your message.

ServLifts reserves the final interpretation right of this Privacy Policy.

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